DIGITAL CONNECT

Engage with your customers on their favorite channels

Deliver modern customer support at scale on WhatsApp & Facebook Messenger from a powerful multi-agent platform
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Available Channels

Deliver a great multi-channel experience by enabling your customers to reach you
via their favorite conversational channels.

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CAMPAIGN MANAGER
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Deliver Promotional offers to your customers across the globe

Build and deliver your WhatsApp campaigns from the same dashboard within a few clicks. With pre-approved WhatsApp template messages, you can send rich promotional offers without any additional fee to your customers who interacted with you within the last 24 hours or re-engage your customers outside the 24-hour conversation window.
HYBRID SUPPORT

Automate support with chatbot with seamless transfer to human agent

Deploy a bot to qualify leads, book meetings, provide answers to common customer support questions, and more – so your team has more time to focus on the conversations that matter most. Empower your customers to route the conversation off to a live agent to get a response to a more complex query.
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ACTIONABLE INSIGHTS
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Measure team performance, customer satisfaction and campaign performance with our multi-tabbed reporting dashboard

Access real time insights to track KPIs such as open conversations, closed, conversations, expired conversations, customer satisfaction score, agent availability, agent performance, average response time and more. View real-time campaign analytics including, sent, delivered and viewed.
E-COMMERCE INTEGRATION

Connect with Shopify and provide great customer experiences

Integrate your Shopify store and synchronize all your customer information. Access order history, billing information and other relevant customer details instantly as you engage in customer support interactions. Create, edit, refund and delete orders without switching dashboards.
Keep customers informed with automated alerts for order confirmations and shipping updates and improve conversion rates with abandoned cart reminders, and discount offers on WhatsApp.
Documentation
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FEATURES

Powerful Conversation features out of the box

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Conversation Management

View and manage your conversations in one place segmented in different inbox views such as All Conversations, New, Assigned, Spam and Closed.
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Quick Replies

Configure quick replies for repetitive and common queries to reduce response times for both agents and customers.
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Agent Routing

Route incoming conversations to the right team or an agent based on the context of the conversation and customer attributes.
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Rich Media Conversations

Resolve customer queries faster and more interactively with pictures, videos, audio messages, or documents.
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Conversation Tags

Assign one or multiple tags to your incoming conversations to categorize and organize them for better analysis.
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Template Messages

Send WhatsApp approved template messages to initiate conversations with your customers or to re-engage outside the 24-hour session window.
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Full Conversation History

View and download the conversation history of your customers including chatbot and agent conversation.
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Private Notes

Share private messages between teams to seek assistance within an individual conversation allowing the same agent to help the customer from start to finish.
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Real Time Analytics

Monitor your team's performance, customer satisfaction and campaign performance in real-time with multi-tabbed insights dashboard and download reports to suit your business requirements

We'd love to help you engage better with your customers

  • 100% Delivery Rate
  • 24/7 Dedicated Support Team
  • Easy-to-use APIs
  • Supportive Eco-system