With over 23 million worldwide customers, HBL wanted to launch a service in a record time of two months to facilitate its customers in a secure manner with one-to-one conversations while responding to their queries in real-time, a communication channel that is available anywhere in the world.
Now, with services provided by E Ocean, HBL users can simply send a message via WhatsApp to the HBL UAN number (021-111-111-425) to locate nearest HBL branches and ATMs, get responses to FAQs, balance inquiry, acquire mini statements, Credit Card Outstanding Balance, CNIC Expiry – status and update, IBAN generator, Product Offering, and Islamic Banking among many others.
