eocean’s WhatsApp API helped Naheed enable product search, order tracking, complaints, and new purchases seamlessly.
eocean’s leadership explains how WhatsApp API empowered Naheed to make product search, orders, and support effortless for customers across Pakistan.
Watch and listen to how leading brands across industries are scaling with eocean’s SMS, Voice, and WhatsApp solutions.
Chief Marketing & Communications Officer(K-Electric)
Senior Marketing Segments Manager (PTCL)
CEO (Habib Insurance)
Head of CS (TCS)
With eocean’s WhatsApp Business API, Naheed enabled customers to browse products, track orders, and raise complaints instantly. Product searches became 50% faster, order-related calls reduced by 45%, and repeat purchases increased by 30%. Customers now enjoy a seamless experience within one trusted channel.
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Naheed is one of Pakistan’s most recognized retail and e-commerce brands. Known for convenience and quality, it partnered with eocean to deliver smarter, digital-first shopping experiences to its growing customer base.
Naheed faced growing challenges in managing online customer interactions. Product searches were time-consuming, order tracking required phone calls, and complaints often went unresolved quickly. These inefficiencies created frustration for shoppers and added pressure on support teams. To stay competitive in Pakistan’s fast-growing retail sector, Naheed needed a smarter, integrated solution for customer engagement.
Outdated communication channels slowed shopping experiences, frustrated customers, and made it harder for Naheed to deliver fast, reliable, and engaging digital-first services.
eocean enabled Naheed to integrate WhatsApp API for product search, order tracking, complaint management, and new orders — simplifying the entire customer journey.
Customers browse and search Naheed’s catalog directly in WhatsApp, cutting time and effort in product discovery.
Track order status and receive updates instantly, reducing dependency on calls and eliminating delays for customers.
Raise complaints or chat with live agents through WhatsApp, ensuring issues are resolved quickly and professionally.
With eocean’s WhatsApp API, Naheed streamlined shopping by enabling product search, order tracking, and support in one channel. Customers enjoyed faster interactions, reduced friction, and greater convenience, while Naheed improved efficiency and loyalty in a competitive retail market.
