Naheed Simplifies Shopping with WhatsApp, Powered by Eocean
Eocean’s WhatsApp API helped Naheed enable product search, order tracking, complaints, and new purchases seamlessly.
Our Clients
Smarter Retail with eocean Solutions
Eocean’s leadership explains how WhatsApp API empowered Naheed to make product search, orders, and support effortless for customers across Pakistan.
Customer Stories, Straight From the Source
Watch and listen to how leading brands across industries are scaling with Eocean’s SMS, Voice, and WhatsApp solutions.
Impact in Numbers
With Eocean’s WhatsApp Business API, Naheed enabled customers to browse products, track orders, and raise complaints instantly. Product searches became 50% faster, order-related calls reduced by 45%, and repeat purchases increased by 30%. Customers now enjoy a seamless experience within one trusted channel.
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About Naheed Supermarket
Naheed is one of Pakistan’s most recognized retail and e-commerce brands. Known for convenience and quality, it partnered with Eocean to deliver smarter, digital-first shopping experiences to its growing customer base.
Complex Customer Interactions
Naheed faced growing challenges in managing online customer interactions. Product searches were time-consuming, order tracking required phone calls, and complaints often went unresolved quickly. These inefficiencies created frustration for shoppers and added pressure on support teams. To stay competitive in Pakistan’s fast-growing retail sector, Naheed needed a smarter, integrated solution for customer engagement.
Retail Support Bottlenecks
Outdated communication channels slowed shopping experiences, frustrated customers, and made it harder for Naheed to deliver fast, reliable, and engaging digital-first services.
Core Issues Limiting Customer Experience
- Slow product search frustrated buyers.
- Order status required lengthy calls.
- Complaints were delayed or unresolved.
- Limited accessibility reduced convenience.
WhatsApp API for Retail Customer Experience
Eocean enabled Naheed to integrate WhatsApp API for product search, order tracking, complaint management, and new orders — simplifying the entire customer journey.
Search
Customers browse and search Naheed’s catalog directly in WhatsApp, cutting time and effort in product discovery.
Orders
Track order status and receive updates instantly, reducing dependency on calls and eliminating delays for customers.
Support
Raise complaints or chat with live agents through WhatsApp, ensuring issues are resolved quickly and professionally.
Retail Experience Reinvented
With Eocean’s WhatsApp API, Naheed streamlined shopping by enabling product search, order tracking, and support in one channel. Customers enjoyed faster interactions, reduced friction, and greater convenience, while Naheed improved efficiency and loyalty in a competitive retail market.
