WhatsApp has revolutionized the way we communicate with friends and family. With over 2.5 billion users worldwide, it is now facilitating businesses to communicate with their customers seamlessly across the globe. e.ocean, a leading Cloud Communication solutions provider, is enabling businesses to leverage the WhatsApp Business API to provide 24×7 customer support and sales onboarding.

WhatsApp has revolutionized the way we communicate with friends and family. With over 2.5 billion users worldwide, it is now facilitating businesses to communicate with their customers seamlessly across the globe. e.ocean, a leading Cloud Communication solutions provider, is enabling businesses to leverage the WhatsApp Business API to provide 24×7 customer support and sales onboarding.  

Using Digital Connect, our conversational messaging platform enterprises can  communicate with their customers around the world over WhatsApp without any developer efforts. They can automate customer support using a 24×7 chatbot channel for high volume, routine queries where customers want fast and simple answers while empowering their customers to transfer to live agents for a swift and seamless redressal of more complex queries. The fact is that delivering ‘human powered’ service to engage customers in a real conversation drives greater loyalty and brand advocacy.  

e.ocean’s WhatsApp offerings serve multi-purpose use for businesses depending on their need. Banks can send account statements, account balance, OTPs, and more. Insurance companies can allow their users to get policy-related updates, submit documents, process claims, and more. An e-commerce firm can send shipping information related to the delivery of products to customers and keep them informed at each step of the way. Food delivery businesses can allow their users to place and get updates on their orders.

WhatsApp Business API is one of the most popular communication channels for businesses to engage with their customers. If implemented properly, it can not only help meet customer expectations but exceed them. e.ocean is ready to help you build your presence on WhatsApp by providing you access to WhatsApp Business API and accelerating your journey with your customer by removing the complexities of communication.  Contact us today to learn more about our WhatsApp Business API pricing and solution.