Deliver e-commerce support and automated alerts with Digital Connect and Shopify
Shopify is one of the most popular e-commerce platforms, with nearly 11% of the market share and merchants in over 175 countries using the platform to set up an online store and sell their products.
Integrating Digital Connect with Shopify allows you to fill the gap between this leading commerce player and all the popular chat channels such as WhatsApp, Facebook Messenger, Instagram and Google’s Business Messages. Should there be customer enquiries about their Shopify orders, sales agents can simply fetch customer and orders data to assist customers and reply to any messages without switching tabs during a conversation regardless of the chat channel customers used.
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VIEW CUSTOMER AND ORDER DATA
Access contextual customer data within chat
Solve customer queries faster with access to order history, payment status, shipment information, and more without having to leave the customer conversation.
Process orders on the go during a customer conversation
Improve your agents’ response times by enabling them to easily create, edit, refund or cancel the customer order for the connected Shopify store right inside the chat window.
DELIVER ALERTS AND BROADCASTS
Keep your customers engaged with automated triggers and discount offers
Keep customers informed with automated order and shipping confirmations and improve conversion rates with abandoned cart reminders, and discount offers over WhatsApp.
MULTI-CHANNEL LIVE CHAT WIDGET
Make customer communication easy with a live chat widget on your store
Embed a multi-channel website widget or WhatsApp chat button on your Shopify store to deliver real time support to your customers.